Leveraging Customer Service Quality Through Tools – GDC Austin 2009

Finding Fatal Flaws: Lessons from Kongregate – CC09

Designing, Balancing, and Managing Virtual Economies – CC09

Adrian Crook Speaking at Casual Connect Seattle

Adding Gameplay to Google.com

Recap Of My 2008 Work

Interview: Bob Drobish, CEO True Games Interactive

A Lively Failure: 5 Other Reasons Lively Flopped

F2P.biz Interviews Raph Koster of Metaplace

F2P.biz Interviews Alex Garden, CEO Nexon Publishing North America

VGS 2008 – Virtuals Goods and Social Networks